Terms of Service

Overview

Section 1 – Online Store Terms and Age Requirements

• By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have provided any consent required for your minor dependents to use this website under your supervision.
  
• You may not use our products or services for any illegal or unauthorized purpose. You agree to comply with all applicable laws and regulations when using our website and purchasing our products.
  
• You must not transmit malicious software, attempt to interfere with the website's operation, or use our services in a way that could harm Pet Bliss or other users.
  
• We reserve the right to restrict access to our services if we reasonably believe that a user has violated these Terms or applicable law.

Section 2 – Products, Pricing, and Availability

• Pet Bliss makes reasonable efforts to display product descriptions, images, colors, and other details as accurately as possible. However, the appearance of a product may vary depending on your device, screen settings, lighting, or other factors.
  
• We do not guarantee that product colors or visual representations will appear exactly the same on every device.
  
• Our products are intended for their described purposes. Customers are responsible for reviewing product descriptions, specifications, instructions, and any applicable safety information before making a purchase.
  
• Prices are displayed in US dollars (USD), unless expressly stated otherwise. Product prices, promotions, and availability may change without prior notice. The price applicable to your order will generally be the price displayed when you place the order, subject to correction of genuine pricing or listing errors and applicable law.
  
• We reserve the right to modify, discontinue, or limit the availability or quantity of products at our discretion, subject to applicable law.
  

Section 3 – Orders and Order Acceptance

• When you place an order through our website, you submit a request to purchase the selected products. Submission of an order does not necessarily mean that the order has been accepted.
  
• Pet Bliss reserves the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, inaccurate information, product unavailability, pricing errors, or suspected misuse of our services.
  
• If we change or cancel an order, we may attempt to notify you using the email address, phone number, or other contact information provided when the order was placed.
  
• Please review your order details carefully before submitting your purchase. Any request to change or cancel an order should be sent to our customer support team as soon as possible. We cannot guarantee that a requested change or cancellation can be accommodated once processing or shipment has begun.
  
• Returns, refunds, and eligible cancellations are governed by our Return and Refund Policy.
  
• You agree to purchase products for personal or household use and not for unlawful resale or other unauthorized purposes.
  

Section 4 – Accuracy of Billing and Customer Information

• You agree to provide accurate, current, and complete information when placing an order or contacting Pet Bliss.
  
• This includes your name, delivery address, email address, phone number, and any other information reasonably required to process and deliver your order.
  
• You are responsible for reviewing your information and promptly correcting any errors. Incorrect or incomplete information may result in order processing problems, delivery delays, or unsuccessful delivery.
  
• If we need additional information to verify or fulfill your order, we may contact you using the details you provided.
  

Section 5 – Payment Methods

• Pet Bliss currently accepts Cash on Delivery (COD) as its payment method. Payment is collected when your package is delivered, according to the delivery arrangements applicable to your order.
  
• At present, customers are not required to enter credit or debit card information on our website to place a COD order.
  
• We may introduce additional payment methods in the future. If we do, the available methods and any applicable payment terms will be communicated through our website.
  
• You agree to pay the order total presented to you at checkout when your order is delivered. If you have a question about an order total or payment arrangement, please contact our customer support team.

Section 6 – Shipping and Delivery

• Order processing: 2–3 business days.
• Estimated transit time: 5–11 business days, Monday through Friday.
• Estimated total delivery time: 7–14 business days from the order date.
• Shipping cost: Free shipping on all orders within the United States.
• Orders placed after 5:00 PM Mountain Time (MT), or on weekends or holidays, begin processing on the next business day.
  

Section 7 – Returns, Refunds, and Cancellations

• Pet Bliss maintains Return and Refund Policy explaining the applicable requirements, procedures, and conditions.
  
• customers must receive the product and may request a return if eligible under our Return and Refund Policy.
  
• Change-of-mind cancellation requests are accepted only before an order has shipped. Once an order has shipped, a change-of-mind cancellation cannot be accepted; customers must receive the product and may request a return if eligible under our Return and Refund Policy.
  
• For defective, damaged, incorrect, or otherwise eligible products, please contact customer support and provide your order number and relevant details.
  
• Nothing in these Terms is intended to remove any rights that cannot lawfully be excluded under applicable law.

Section 8 – Intellectual Property

• All content made available through the Pet Bliss website, including text, graphics, logos, product images, page designs, and other materials, is owned by or licensed to Pet Bliss or the relevant rights holders and is protected by applicable intellectual property laws.
  
• You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, republish, or commercially exploit website content without prior written permission from the applicable rights holder, except where permitted by law.
  
• All trademarks, product names, logos, and other identifying marks displayed on our website remain the property of their respective owners.
  
• Nothing in these Terms grants you ownership of or an unrestricted license to use Pet Bliss's intellectual property or that of any third party.

Section 9 – Optional Tools and Third-Party Services

• Our website may provide features or services operated by third parties, including tools that help us operate the store, display customer reviews, or communicate with customers.
  
• Third-party services may be subject to their own terms, conditions, and privacy policies. Where a third-party service is provided on an “as available” basis, its availability and functionality may change without notice.
  
• We do not claim ownership of third-party services or control over every aspect of their operation. To the extent permitted by applicable law, Pet Bliss is not responsible for issues caused by third-party services that are outside our reasonable control.
  

Section 10 – Third-Party Links

• Our website may contain links to third-party websites or services for additional information or functionality.
  
• These external websites are not necessarily controlled or operated by Pet Bliss. We are not responsible for their content, accuracy, availability, privacy practices, or terms.
  
• Accessing a third-party website is at your own discretion. We encourage you to review the relevant website's policies before providing information or completing a transaction there.
  
• Questions or complaints about products or services supplied by a third party should generally be directed to that third party.
  

Section 11 – Relationship with Shopify

• Pet Bliss is powered by Shopify, which provides the e-commerce platform used to operate our online store.
  
• Your purchases from Pet Bliss are transactions with Pet Bliss, not purchases from Shopify itself. Shopify provides technology and related services that help us make our store available to customers.
  
• To the extent permitted by applicable law, Shopify is not responsible for the products sold by Pet Bliss or for the terms of transactions between Pet Bliss and its customers.
  
• Nothing in this section excludes any responsibility that applicable law does not permit to be excluded.

Section 12 – Privacy and Personal Information

• Your use of our website is also subject to our Privacy Policy, which explains how Pet Bliss collects, uses, stores, and shares personal information.
  
• Information submitted through our website may be processed by Shopify and other service providers that help us operate our store, process orders, provide customer support, manage reviews, or measure advertising and website performance.
  
• We currently accept Cash on Delivery and do not collect or store credit or debit card details through our website for online payment processing.
  
• Please read our Privacy Policy for further information about the personal information we handle, cookies and tracking technologies, third-party services, and applicable privacy rights.

Section 13 – Customer Reviews and Feedback

• Pet Bliss may allow customers to submit product reviews, comments, photographs, suggestions, or other feedback through our review system, including Judge.me, or through customer support channels.
  
• By submitting content, you confirm that you have the rights and permissions necessary to submit it and that it does not unlawfully infringe another person's rights.
  
• You grant Pet Bliss permission to display, reproduce, and use your submitted review or feedback in connection with our store, products, and related marketing, subject to applicable law and our Privacy Policy.
  
• Pet Bliss aims to present customer feedback authentically. We do not intend to change the substance of a customer's feedback when displaying a review. We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive, irrelevant, or violates these Terms or applicable platform rules.
  
• You must not submit reviews that are knowingly false, misleading, unlawful, or intended to impersonate another person.

Section 14 – Errors, Inaccuracies, and Omissions

• Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, estimated delivery times, or product availability.
  
• Pet Bliss reserves the right to correct such errors and update information when necessary.
  

Section 15 – Prohibited Uses

• For any unlawful, fraudulent, or malicious purpose.
• To violate applicable laws or regulations.
• To infringe the intellectual property, privacy, or other rights of Pet Bliss or another person.
• To submit false, misleading, abusive, or fraudulent information.
• To transmit viruses, malicious code, or other harmful material.
• To interfere with the operation, security, or availability of our website.
• To collect or misuse another person's personal information without authorization.
• To send spam or unauthorized promotional communications through our services.
• To impersonate another person or misrepresent your identity.
• To scrape, copy, or commercially exploit website content in a manner that violates these Terms or applicable law.
• To bypass website security measures or attempt unauthorized access to systems or accounts.
  

Section 16 – Automated Access and Agents

• Automated tools or software may not access or interact with our website in a manner that violates these Terms, applicable law, or technical restrictions communicated by Pet Bliss.
  
• Where automated access is permitted, it must not misrepresent its identity, bypass security measures, interfere with website operations, or collect information in an unauthorized manner.
  
• Pet Bliss may use reasonable technical measures to manage or restrict automated activity that creates security risks, disrupts our services, or violates these Terms.

Section 17 – Termination and Suspension

• We may restrict or suspend access to our website or services where reasonably necessary, including when we believe a user has violated these Terms, engaged in fraudulent activity, threatened the security of our website, or used our services unlawfully.
  
• Where appropriate and permitted by law, we may take such action without prior notice. We will not use this section to remove rights that customers retain under applicable law.
  
• Any provisions of these Terms that by their nature should continue after termination will remain applicable, including provisions relating to intellectual property, customer feedback, disclaimers, liability, and dispute-related matters, to the extent permitted by law.

Section 18 – Disclaimer of Warranties

• We aim to keep our website and services available and accurate, but we cannot guarantee that the website will always be uninterrupted, timely, secure, or error-free.
  
• To the extent permitted by applicable law, the website and its features are provided on an “as available” basis. We do not guarantee that the website will always meet every user's expectations or operate without interruption.
  
• Product descriptions and other website information are provided to help customers make informed purchasing decisions. Customers should review relevant product details before placing an order.
  
• Nothing in these Terms excludes or limits a warranty, consumer protection, or other legal right that cannot lawfully be excluded or limited.
  

Section 19 – Limitation of Liability

• To the fullest extent permitted by applicable law, Pet Bliss will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
  
• This limitation applies only to the extent permitted by law and does not exclude liability that cannot legally be excluded or limited, including any applicable statutory consumer rights.
  
• Nothing in these Terms limits any remedies or protections that applicable law requires us to provide.
  

Section 20 – Indemnification

• To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
  
• This section does not require you to accept responsibility for losses caused by Pet Bliss's own conduct where such responsibility cannot lawfully be transferred to you.
  

Section 21 – Severability and Waiver

• If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the fullest extent permitted by law or severed as necessary. The remaining provisions will continue to apply to the extent they remain valid and enforceable.
  
• If Pet Bliss does not exercise or enforce a right under these Terms immediately, that does not mean the right has been waived.

Section 22 – Entire Agreement and Assignment

• These Terms, together with the policies referenced on our website, form the agreement governing your use of the Pet Bliss website, subject to applicable law and any separate agreement that expressly applies.
  
• If a conflict arises between these Terms and a specific store policy covering a particular subject, the relevant policy will govern that subject to the extent of the conflict, unless applicable law requires otherwise.
  
• You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required. Pet Bliss may transfer or assign its rights and obligations as part of a business restructuring or transfer, subject to applicable law.

Section 23 – Governing Law

• These Terms of Service and any separate agreements under which Pet Bliss provides services shall be governed by and construed in accordance with the laws of the State of Colorado, United States, subject to any mandatory laws that apply to the transaction or customer.
  
• Nothing in this section is intended to deprive a customer of mandatory consumer protections that apply under the law governing their purchase.

Section 24 – Changes to These Terms

• You can review the current version of these Terms of Service on this page.
  
• Pet Bliss reserves the right to update, change, or replace portions of these Terms by posting a revised version on our website. The “Last Updated” date will be revised when appropriate.
  
• Changes will take effect as stated in the updated Terms or as otherwise required by applicable law. Your continued use of the website after revised Terms are posted constitutes acceptance of the changes to the extent legally permitted.
  
• We encourage customers to review this page periodically.

Section 25 – Contact Information

• Store Name: Pet Bliss
• Email: support@petbliss.online
• Address: 20091 County Road Ee.25, Rocky Ford, CO 81067, United States

• Customer Support Hours:

  • Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)
  • Saturday: Closed
  • Sunday: Closed