Return And Refund policy

 1. Refund Eligibility & Return Window

• Pet Bliss accepts eligible returns within 30 days of the confirmed delivery date.
  
• To qualify for a return, products must meet the return condition requirements outlined in this policy. Items must be clean, free from pet hair, unused where applicable, and in their original packaging, unless the item arrived damaged, defective, or incorrect.
  
• All return requests are reviewed to confirm eligibility. Return requests submitted after the 30-day return window may not be accepted.
  

2. Eligible Returns

•  Your item arrived damaged during delivery.
•  You received a defective product.
•  You received an incorrect item.
•  You no longer want the product and it meets the return eligibility requirements.
  
• All returns are subject to inspection and approval by Pet Bliss.

3. Return Conditions

•  Be returned within 30 days of the confirmed delivery date.
•  Be unused and in its original condition, where applicable.
•  Be clean and free from pet hair, dirt, stains, and unpleasant odors.
•  Be returned in its original packaging, where applicable.
•  Include all accessories, attachments, manuals, and other components supplied with the product, where applicable.
•  Not show signs of misuse, unauthorized modification, or damage caused after delivery.
•  Be accompanied by your order number, proof of purchase, or order confirmation email.

 4. Non-Returnable Items

•  Products that have been used, damaged, or altered after delivery.
•  Items that are excessively dirty or show signs of pet hair, stains, or unpleasant odors.
•  Products missing essential components, accessories, or original packaging where these are required for the return.
•  Items damaged because of misuse, improper handling, or failure to follow the product's care or usage instructions.
•  Return requests submitted after the 30-day return window.
  

5. Return Authorization

• Before returning an item, please contact Pet Bliss at support@petbliss.online to request return instructions.
  
• Please include your order number, the product name, and a brief explanation of why you wish to return the item. For damaged, defective, or incorrect products, please include clear photographs showing the issue.
  
• Once your request has been reviewed, our team will provide the applicable return instructions and confirm the next steps.
  
• Please do not send a return package before receiving return instructions from our support team.
  

 6. Damaged, Defective, or Incorrect Items

•  Your order number.
•  The name of the affected product.
•  Clear photographs of the product and its packaging.
•  A brief description of the issue.

 7. Return Shipping Costs

• Change-of-mind cancellations are accepted only before an order has been shipped. Once an order has been shipped, cancellation requests based on a change of mind will not be accepted.
• After receiving the product, customers may request a return within the 30-day return window, subject to this policy's eligibility and return conditions.
• For approved change-of-mind returns, the customer is responsible for applicable return shipping costs and the original delivery charges. These charges are non-refundable except where required by applicable law.
  

8. Restocking & Handling Fees

• Pet Bliss does not charge restocking, handling, or administrative fees for approved returns.
• Restocking Fee: $0.00
• No restocking fee will be deducted from an approved refund.
  

9. Exchanges

• Pet Bliss reviews requests according to the return and refund conditions outlined in this policy. If you require a different product, please contact our support team for guidance on the available options.
  
• Any replacement or new order will be subject to product availability and the applicable order terms.
  

 10. Return Inspection & Approval

• Once we receive your return package, our team will inspect the returned item within 2 business days.
  
• After the inspection is complete, you will receive an email confirming whether your refund has been approved or denied based on the product's condition and the requirements of this policy.
• If the returned item does not meet the applicable return conditions, the refund may be declined.

11. Refund Method

• Pet Bliss currently accepts Cash on Delivery (COD). For an approved refund, please contact support@petbliss.online to confirm the applicable refund method and payout instructions.
  

12. Refund Processing Timeline

• Approved refunds are typically processed within 5 to 7 business days after the returned item has been inspected and approved.
• Any additional time needed to receive the refund will depend on the confirmed refund arrangement.
  

13. Late or Missing Refunds

14. Lost Return Shipments

• We recommend using a tracked shipping service when returning an item at your own expense.
• Please retain your return shipping receipt and tracking information until your refund has been completed.
• If a customer-arranged return shipment is lost or cannot be verified, please contact our support team and provide any available tracking details so we can review the situation.

15. Refused Deliveries

• Refusing delivery does not automatically qualify an order for a full refund.
  
• If a delivery is refused for reasons unrelated to damage, carrier error, or an error made by Pet Bliss, applicable original delivery charges or carrier return fees may be non-refundable, except where required by applicable law.
  
• Please contact our support team if you need assistance with a refused or undeliverable order.
  

16. Order Cancellations

• If you wish to cancel an order because you have changed your mind, please contact Pet Bliss as soon as possible at support@petbliss.online.
• Change-of-mind cancellations are accepted only before the order has been shipped. Once an order has been shipped, it cannot be cancelled for this reason.
• After delivery, you may request a return within the 30-day return window, subject to the eligibility and return conditions outlined in this policy.
• If an order arrives damaged, defective, or incorrect, please contact our support team for assistance.

17. Contact Information