Privacy policy

Last Updated: October 9, 2026

At Pet Bliss, we are committed to protecting your privacy and handling your personal information securely and transparently. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, place an order, or contact our customer support team.

Please read this policy carefully to understand our privacy practices.

1. Personal Information We Collect


When you visit Pet Bliss, we collect certain information about your device, your interaction with our website, and the information necessary to process your purchases.

Order Information: When you place or attempt to place an order, we may collect your name, billing address, shipping address, email address, and phone number. Creating a customer account is optional and is not required to place an order.

Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. This information helps us operate, secure, and improve our website.

Customer Support & Interaction Data: When you contact us through email or Shopify Inbox Live Chat, or submit a product review, we collect the information you choose to provide, such as your name, email address, and message or review content.

Order and Transaction Information: We may collect information about the products you view, order, or attempt to purchase, as well as order confirmations, delivery status, and related customer service communications.

2. Payment Security


  • Pet Bliss currently accepts Cash on Delivery (COD) for orders. Payment is collected when your order is delivered.
  • We do not collect or store credit card or debit card information on our website because our current payment method is Cash on Delivery.
  • If additional online payment methods become available in the future, we will update this Privacy Policy to explain how the relevant payment information is handled and processed.

3. Sources of Personal Information


We collect personal information from the following sources:

  • Directly from you: When you place an order, contact customer support, submit a review, or provide information through our website.
  • Automatically through our website: Through cookies and similar technologies that collect device information and information about your website interactions.
  • From service providers: Through services that support our online store, customer reviews, website analytics, advertising, and order fulfillment.

4. How We Use Your Personal Information


We use the information we collect for legitimate business purposes, including:

  • Order Processing and Fulfillment: To confirm orders, process COD purchases, arrange shipping and delivery, and provide order-related updates.
  • Customer Support: To respond to questions, manage support requests, and assist with order or delivery issues.
  • Communication: To contact you about your order, delivery, or customer service inquiries.
  • Security and Fraud Prevention: To review orders for potential risk, suspicious activity, or fraud and help protect our business and customers.
  • Marketing and Advertising: To send promotional emails if you have opted in to receive email marketing. We do not use SMS marketing.
  • Analytics and Website Improvement: To understand how visitors interact with our website and improve its performance, functionality, and shopping experience.
  • Advertising Measurement: To support relevant product advertising and advertising measurement through Google Ads and Google Merchant Center, where applicable, based on your interactions with our website and your privacy choices.
  • Legal Compliance: To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our legal rights.

5. How We Share Your Personal Information


We may share personal information with selected third parties when necessary to operate our website, provide services, fulfill orders, and meet legal obligations.


  • Shopify: Our online store is powered by Shopify, which provides the platform and tools necessary to operate our store and support order fulfillment. You can learn more through the Shopify Privacy Policy.
  • Judge.me: We use Judge.me to collect and display customer product reviews.
  • Shopify Inbox: We use Shopify Inbox to communicate with customers and provide live chat support.
  • Google Analytics and Advertising Services: We use Google tools, including Google Analytics and Google Ads, to understand website usage, measure advertising performance, and manage relevant advertising. Google Merchant Center is used to manage product information for shopping-related listings and advertising.
  • Shipping and Fulfillment Providers: We may share relevant order and delivery information with the service providers responsible for processing, packing, shipping, and delivering your purchases.
  • Legal and Regulatory Authorities: We may disclose personal information when required by applicable law, legal proceedings, valid requests from authorities, or when necessary to protect our rights and the security of our customers.

We do not share personal information with third parties for purposes unrelated to our business operations unless permitted or required by applicable law.

6. Cookies and Tracking Technologies


  • Pet Bliss uses cookies and similar technologies to operate and improve our website, remember preferences, understand website usage, and support analytics and advertising activities.
  • You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
  • Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

7. Third-Party Websites and Services


  • Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.
  • Pet Bliss is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy


  • Our website and services are not intended to be directed toward children who are not legally permitted to use them independently under applicable law.
  • We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

9. Data Security and Retention


  • We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.
  • We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including processing orders, providing customer support, meeting legal and accounting obligations, resolving disputes, and enforcing our policies.
  • The applicable retention period depends on the type of information and the reason it was collected.

10. Your Privacy Rights and Choices


Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information, subject to applicable legal exceptions.
  • Request a copy of certain personal information in a portable format.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional email communications using the instructions provided in the relevant email.

To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

11. International Data Transfers


Pet Bliss uses Shopify and other service providers that may process or store personal information in countries other than your country of residence.

Where personal information is transferred internationally, we take steps intended to ensure that the transfer is handled in accordance with applicable privacy and data protection laws.

The safeguards used may depend on the countries involved and the service provider processing the information.

12. Changes to This Privacy Policy


  • We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers, or legal and regulatory requirements.
  • Any updates will be published on this page with a revised last-updated date. We encourage you to review this policy periodically.

13. Contact Information


If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us: